Here are some of the common questions you may have about
our printing services.
If we haven't answered your question here, please use the
Contact Us page to send us your question.
What is dye sublimation printing?
Dye sublimation printing produces high quality, long lasting
results as the ink chemically combines with the material being
printed. For a full explanation, please visit our 'What
Is Dye Sublimation Printing?' page.
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How does dye sublimation compare
to screen printing?
Dye sublimation printing allows full multi-printing, right
up to photo quality. Screen printing is usually used for single
colour designs, or designs with only a few colours. With screen
printing, the more colours the more expensive it gets. With dye
sublimation there are no limits of the colours you can use. Also,
the results of screen printing are not as resistant to wear and
washing.
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How long will the printed design
last on an article?
It depends on how much wear, how many times its washed and
much much sunlight it gets exposed to.
Dye sublimation clothing may lose some slight initial colour
vibrancy after the very first wash, but often the garment wears
out long before the design does. Ceramic items, such as mugs,
are dishwasher safe and once again will not show any significant
colour differences after the first wash. We've tested our mugs
in many full dishwasher cycles and they still look fantastic!
The design will be physically damaged on softer materials if
the surface is deeply scratched.
You are also advised to avoid strong, prolonged, direct sunlight
on items as this can cause premature fading.
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How to I supply artwork for
a design?
To find out how to supply artwork for your product / design,
please visit the 'How To Supply Artwork'
page.
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Can you help me with me design?
We sure can! If you're lacking in time or design skills,
you can provide the basic elements of a design and we'll put
them together for you to produce a professional result. Our design
service is also extremely cost-effective. Click
here to find out more about the Design Service.
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What formats do you accept for
designs?
We will accept gif, jpeg (jpg), pdf, and bitmap (bmp) formats.
To find out more, please visit the 'How
To Supply Artwork' page.
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Can you print on any colour?
Dye sublimation printing produces the best results on white or
very light colours. The darker the background, the less effective
the design, particularly if there are white elements or light
colours. We cannot print on very dark or black backgrounds. Most
of the products we sell are thus white.
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How long will it take for you
to produce my order.
This depends on whether we carry the item in stock and how
many items you order. Each product page will tell you if the
item is stocked or has to be ordered. The table below gives approximate
lead times for producing items (guidance only), but these may
vary dependent on current demand and stocked item availability:
|
|
1- 9 items |
10 - 49 items |
50 or more items |
|
Stocked Item |
Up to 7 days |
Up to 14 days |
Up to 21 days |
|
Item has to be Ordered |
Up to 14 days |
Up to 21 days |
Up to 28 days |
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Are there discounts for bulk
purchases?
Yes, there are discounts if you purchase 10 or more items
and 50 or more items. The prices for these quantities are given
on each product page.
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Do you make samples for approval?
For larger orders, and after payment has been received, we
may make proof samples at our discretion. Please ask when you
place your order.
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Can I supply articles for you
to print on?
Generally we prefer to provide the items for printing as
they have been tried and tested as dye sublimation compatible.
There are a few exceptions for articles that are 100% polyester,
such as reflective safety jackets.
If you really want to supply items for printing, you do so at
your own risk and without guarantee on the success and durability
of the results. Please also see our Terms
& Conditions.
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Do you supply any other products
than those listed on the website?
Our website does not contain an exhaustive list of all the
items that can be dye sublimation printed, so if there is anything
that you would like to have printed that isn't on the website,
please contact us and we'll see if
we can find it for you.
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I see that QE Promotions uses
PayPal. Do you need a PayPal account to make a purchase?
No! It is still a common misconception that you need to open
a PayPal account to pay through PayPal. This is not true. PayPal
will process your credit card details just like any other online
payment system. You will be given the option to open a PayPal
account at the end of your purchase, but this is completely optional.
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How do I checkout and complete
my purchase?
All Quantum Enterprises shopping sites have a shopping basket
icon ( ) near to the top right
of the screen. To complete your purchase, click on the shopping
basket icon. You will then be taken to a PayPal screen where
you can provide the necessary details.
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How do I know what is in my
shopping basket?
To see what is in your shopping basket, click on the shopping
basket icon () near
to the top right of the screen.
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I'm having problems paying using
PayPal - what should I do?
PayPal, like many Internet based services, sometimes has
problems with the sheer volume of people using it. This can reduce
its speed and make it seem like it is not responding. If this
seems to be the case, try again an hour or so later, perhaps
when there are likely to be less people on line.
If PayPal is rejecting your credit card information, please
make absolutely sure you are entering the correct information.
Make sure that your credit card is one of the recognised major
cards. Check that your card has not expired and enter the details
that match those on the card.
The security numbers at the bottom of the payment screen do
not have spaces between them - we have had customers who have
been unable to complete a purchase because they thought that
spaces were required.
If you have already created a PayPal account, PayPal will
expect you to use it. It will not allow you to make a credit
card payment as if you didn't already have an account. However,
IF YOU DO NOT HAVE A PAYPAL ACCOUNT YOU CAN MAKE A PURCHASE WITH
A CREDIT CARD, AND DO NOT NEED TO OPEN A PAYPAL ACCOUNT TO COMPLETE
THE PURCHASE.
If you are still unable to resolve the problem, and cannot
pay by another method, please contact PayPal directly.
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How else can I pay, other than
using PayPal?
Payment for products or services may be made in the following
ways:
- On-line via the PayPal secure credit card transaction service.
- International Money Order (in Pounds Sterling)
- Cheque (UK only)
- Postal Order (UK only)
Please make Money Orders, Postal Orders and Cheques payable to
'Quantum Enterprises'
PayPal is the preferred method of payment, as it is secure and
the quickest method. Please allow up to 5 working days for cheques,
money orders and postal orders to be processed and cleared.
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As you are based in the UK,
do you ship to the USA or other parts of the world?
Although our prices are quoted in UK Pounds Sterling (with an
approximate conversion in US Dollars) we will accept your order
from most countries in the world, in any of the main currencies.
Our payment pages contain two order buttons - one for customers
in the UK and another for customers outside of the UK. This is
to allow for increased international shipping costs. Please select
the payment button that matches your geographic location.
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Your prices are in Pounds (£).
How am I charged outside of the UK?
Don't worry about the fact that prices are in UK Pounds Sterling,
or converting the UK price into your currency, your credit card
company will do this when you make your payment.
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How do I join the mailing list?
To join our mailing list and have access to exclusive offers
and news about Quantum Enterprises products and services, please
visit our Mailing
List page and follow the instructions.
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How do I unsubscribe from the
mailing list / news letter?
To unsubscribe from our newsletter, and be removed from the
mailing list at any time, please visit our Mailing
List page and follow the instructions.
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My question is not in this list.
What should I do?
If we have not answered your question here, please go to the
Contact Page to send us a message.
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