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Right arrowFrequently Asked Questions

 

We Ship Worldwide

WorldQuantum Enterprises is based in the United Kingdom, but we will supply worldwide.

Provided you have a valid, major credit card, we will accept your order from anywhere in the world in any of the main currencies. Don't worry about converting the UK price into your currency, your credit card company will do this when you make your payment.

Payment may be made in the following ways:
On-line via the PayPal secure credit card transaction service. A PAYPAL ACCOUNT IS NOT REQUIRED TO MAKE AN ON-LINE PURCHASE.
Cheque (UK only) or Postal Order (UK only)
Customers in the UK: If you wish to pay by cheque, you can still shop and add items to your basket. At checkout you will be given the option to print out an order form rather than make payment.

Shipping Costs
You may preview shipping costs before purchase when you view your shopping cart. For more details see the Shipping page

 

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Frequently Asked Questions

Right ArrowWhat is dye sublimation printing?

Right ArrowHow does dye sublimation compare to screen printing?

Right ArrowHow long will the printed design last on an article?

Right ArrowHow to I supply artwork for a design?

Right ArrowWhat formats do you accept for designs?

Right ArrowCan you print on any colour?

Right ArrowHow long will it take for you to produce my order.

Right ArrowAre there discounts for bulk purchases?

Right ArrowDo you make samples for approval?

Right ArrowCan I supply articles for you to print on?

Right ArrowDo you supply any other products than those listed on the website?

Left ArrowGeneral questions about payment methods /problems, shipping, etc. (This will open in a new window and take you to the main Quantum Enterprises website)

Right ArrowMy question is not in this list. What should I do?


Frequently Asked Questions

What is dye sublimation printing?

Dye sublimation printing produces high quality, long lasting results as the ink chemically combines with the material being printed. For a full explanation, please visit the Our Prining Methods page.

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How does dye sublimation compare to screen printing?

Dye sublimation printing allows full multi-printing, right up to photo quality. Screen printing is usually used for single colour designs, or designs with only a few colours. With screen printing, the more colours the more expensive it gets. With dye sublimation there are no limits of the colours you can use. Also, the results of screen printing are not as resistant to wear and washing.

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How long will the printed design last on an article?

It depends on how much wear, how many times its washed and much much sunlight it gets exposed to.
Dye sublimation clothing may lose some slight initial colour vibrancy after the very first wash, but often the garment wears out long before the design does. Ceramic items, such as mugs, are dishwasher safe and once again will not show any significant colour differences after the first wash. We've tested our mugs in many full dishwasher cycles and they still look fantastic!
The design will be physically damaged on softer materials if the surface is deeply scratched.
You are also advised to avoid strong, prolonged, direct sunlight on items as this can cause premature fading.

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How to I supply artwork for a design?

To find out how to supply artwork for your product / design, please visit the 'How To Supply Artwork' page.

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What formats do you accept for designs?

We will accept JPG, JPEG, GIF, TIF, TIFF, PNG, and PDF format images with a maximum file size of 10 MB. To find out more, please visit the 'How To Supply Artwork' page.

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Can you print on any colour?

Dye sublimation printing produces the best results on white or very light colours. The darker the background, the less effective the design, particularly if there are white elements or light colours. We cannot print on very dark or black backgrounds. Most of the products we sell are thus white.

Vinyl printing is reduced to a predefined set of colours, and you usually cannot have more than two colours per design. However, we can print on any colour fabric.

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How long will it take for you to produce my order.

This depends on whether we carry the item in stock and how many items you order. Each product page will tell you if the item is stocked or has to be ordered. The table below gives approximate lead times for producing items (guidance only), but these may vary dependent on current demand and stocked item availability:

 

 

1- 9 items

10 - 49 items

50 or more items

Stocked Item

Up to 3 days

 

Up to 14 days

Up to 21 days 

Item has to be Ordered

Up to 10 days 

 

Up to 17 days

Up to 24 days 

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Are there discounts for bulk purchases?

Yes, there are discounts if you purchase 10 or more items and 50 or more items. The prices for these quantities are given on each product page.

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Do you make samples for approval?

For larger orders, and after payment has been received, we may make proof samples at our discretion. Please ask when you place your order.

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Can I supply articles for you to print on?

For full colour dye sublimation printing we prefer to provide the items for printing as they have been tried and tested as dye sublimation compatible. There are a few exceptions for articles that are 100% polyester, such as reflective safety jackets.

If you really want to supply items for printing, you do so at your own risk and without guarantee on the success and durability of the results. Please also see our Terms & Conditions.

For vinyl printing we can print on many types of fabric, provided that the surface is not flocked or fluffy and the weave isn't too coarse.

Once again, itrem are provided for vinyl printing your own risk and without guarantee on the success and durability of the results. Please see our Terms & Conditions.

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Do you supply any other products than those listed on the website?

Our website does not contain an exhaustive list of all the items that can be dye sublimation printed, so if there is anything that you would like to have printed that isn't on the website, please contact us and we'll see if we can find it for you.

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My question is not in this list. What should I do?

If we have not answered your question here, please go to the Contact Page to call us or send us a message.

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